Knowledge Base

//Knowledge Base

The Zoiper softphone client is a softphone that allows you to register a SpecTronics extension on your mobile phone. It is a free application and works with Android (from the Play store) and the iPhone (from the App Store). SpecTronics is on the approved provider list within the application making setup very easy

1. Download Zoiper

Download the application by searching for Zoiper on your phone’s app store. Alternatively, use the links below:

Android – Zoper from Google Play Store
iPhone – Zoiper from Apple App Store
Windows Phone – Zoiper from Microsoft Store

2. Allow Application Permissions

Allow Zoiper all requested access permissions, including Microphone, Camera, and Contacts.

3. Choose Provider

Add your SpecTronics extension by going to Settings – Accounts – Select a provider. When prompted select SpecTronics UK from the list of providers.

4. Enter login details

The Username and Password you are prompted for will be as follows:

  • Username: your seven digit extension number
  • Password: the password used to login to the extension (usually 15 characters)

You do not need to change any other settings to make and receive calls but you may wish to customise the application for your own requirements.

Most phones purchased directly from SpecTronics will either arrive pre-programmed or will include some time to program them remotely for you. Please be aware that if you purchase phones from a third party and require assistance configuring them, we will usually charge in accordance with our Agreement with you and this should be taken into consideration when comparing our prices with the likes of eBay and Amazon. Technically advanced users should find that the following information is all they need to program the phones themselves.

Basic Configuration

Details you need to know

Before beginning to configure your client, it is useful to have the following details to hand:

  • Your seven digit extension number
  • The password for your extension
  • Our SIP server, sip.spectronics.co.uk
  • Our proxy server, nat.spectronics.co.uk

Once you have these details to hand, access the settings or configuration area in your client.

Entering your extension number

These are the field names where you are likely to need to enter your seven digit extension number:

  • User
  • Extension
  • Username
  • Authorisation name
  • User ID
  • Account

SIP server details

These are the field names where you are likely to need to enter the name of our SIP server, sip.spectronics.co.uk.

  • Server
  • External server
  • Domain
  • Registrar
  • SIP server

If you are prompted for a Port, in most cases you will want to enter 5060.

If at no point you appear to be asked for SIP server details (for example, the client only asks for an authorisation name) try entering [email protected], replacing the XXXXXXX with your seven digit extension number.

Proxy server details

These are the field names where you are likely to need to enter the name of our proxy server, nat.spectronics.co.uk.

  • Proxy
  • Outbound proxy
  • Proxy address
  • Outbound proxy server

If you are asked to enter a Port, in most cases you will want to enter 5082. If you are not asked to enter a port number, enter the proxy server as nat.spectronics.co.uk:5082.

DTMF

DTMF tones are used when you are presented with a menu and asked to select an option. If you are asked to configure this please set it to RFC2833.

VoIP over 3G

Please note that not all mobile networks support the use of VoIP over 3G, and that call quality may vary on each call. Therefore, our team are unable to support any issues you have whilst attempting to make VoIP calls over a 3G network.

Basic Configuration

Most phones purchased directly from SpecTronics will either arrive pre-programmed or will include some engineering time to program them remotely for you.

Unpack the phone, plug it in and connect it to your router. Switch the power on and leave the phone to initialise for two minutes.

  • Press the Setup Key (folded page Icon Key)
  • Select option 9 for network settings
  • Make a note of the Current IP address

Type the IP address into your browser like this: http://nnn.nnn.nnn.nnn/admin/advanced (replace each nnn by as many digits as appear in the phone display, for example http://192.168.0.120/admin/advanced), then press Enter, you should now see the Cisco webpage showing the status of the phone.

Click the Ext 1 tab at the top.

SPA504G Configuration

The important fields here are all provided in your welcome email or the control panel for the first (default) extension:

  • Proxy and Registration section: Proxy (the SIP proxy server) and also the Outbound NAT proxy server (if required)
  • Subscriber info section: User ID and Auth ID, and Password (your account password set in the Extensions control panel).

Click Submit all Changes and the phone will restart and register with the service provider.

Codecs

SPA504G Configuration 2

By Default we support the G711a or G711u Codecs but if you are using multiple phones on your broadband connection, or you have a low bandwidth internet connection, then in the Audio Configuration section we recommend you choose G729a as the Preferred Codec. This will allow the phone to use less bandwidth where possible.

Please note that if you wish to use G729a you will need to request that this codec is enabled for your extension.

Unpack the adapter and cables and plug them together as follows:

  • Connect the ethernet socket marked INTERNET to one of the sockets on your router, using the coloured network cable.
  • Connect and plug in the power cable to power the device

Once the device has been connected to the router please ensure that the standard BT phone that you wish to use is plugged into the device.

IP Address

Firstly we need to obtain the device’s IP address, in order to do this, please dial **** on the phone that you have plugged into the device.

You should then hear System Configuration Menu please then dial 110# and made note of the IP address that is read out to you via the handset.

Now that you have the device’s IP, please enter this into your internet browser at the top of the page. An example is 192.168.1.10

 

Cisco_ATA1

 

You should then see the login screen for the device. The default login is admin and admin for the device.

Cisco_ATA3

 

Configuring the Identity

Once you have logged in, you will be taken to the Quick Setup tab. The important fields here are all provided in your welcome email or the control panel for the first (default) extension:

  • Proxy and Registration section: Proxy (the SIP proxy server) and also the Outbound NAT proxy server (if required)
  • Subscriber info section: User ID and Auth ID, and Password (your account password set in the Extensions control panel).

Please note that the Password will be your SIP password.

If your adapter is on a private IP address (ie 192.168.x.x) please ensure that you are using the outbound proxy nat.spectronics.co.uk:5082.

Finally, click Save and then Apply.

Click Status to check that the device has registered successfully.

Standard configuration

There are many ways to change your voicemail, it can be done using a registered handset, a telephone or via your control panel.

Using a registered handset

To change the outgoing message of an extension you are using, dial *1 from your handset. This takes you to your voicemail account, simply press zero for mailbox options. Press one to change your unavailable message, and then simply follow the instructions.

Using another telephone

You can use a landline telephone to change the voicemail of any of your extensions or hunt groups. Dial 0870 861 6661 to access your voicemail box. You will need to know your seven digit extension number and that extension’s PIN. If you don’t know your PIN, it can be found by clicking on your extension number in the control panel and scrolling to Voicemail Settings.

Once you know your extension number and PIN dial 0870 861 6661 and enter your those details when prompted. Once logged in press zero for mailbox options, and then one to change your unavailable message.

Using your control panel

Changing your outgoing voicemail message using your control panel allows you to use a pre-recorded message, which can be used for company branding. It is a two step process, the first is to record or upload your custom message.

Once you have logged into your control panel, click on Setup, then Voice Prompts. This is the area where all voice messages on your account are stored, including the ones that you use in voice menus and messages before ringing.

To create a new prompt on your account, click Record New Voice Prompt. Enter a descriptive name for the prompt and click Continue.

You now have two methods of adding your recording to the system. Firstly, you can upload a .WAV file if you have recorded the message in advanced and have the file on your computer. To do this, click  the upload link and select the file.

Alternatively you can record the file using a telephone. If you are using a VoIP phone, simply dial 188 and enter the nine digit PIN code that you should see alongside your new prompt. Follow the instructions to record your message. It doesn’t matter if you use a phone that is not registered to your account, as the PIN code is unique to that new prompt.

If you are using a landline telephone, simply dial 0870 861 6662 and follow the instructions.

If you want to update your message in the future, you can return to this section and either upload a new one, or click Update to replace an existing prompt. This will generate another unique nine digit PIN code to use.

The second step in the process is to assign your new message to your extension. To do this, click on Extensions from the left hand menu, and then the extension you wish to edit.

Scroll to Voicemail Settings and use the dropdown box alongside Outgoing Message to select your recorded voice prompt. You may wish to check the Intro Skip box, which will ensure that the message“please leave a message after the tone” is not played.

Click Save to complete the process.

Advanced Configuration

Our voicemail system supports a separate message to be played when your extension is busy and you have switched off call waiting. The only way to customise this message is via your handset. Dial *1 to access your voicemail account, press zero for your voicemail options and then press two to change your busy message.

Please note that by default when using our phone services you will hear that there is a call waiting, and callers will not hear a standard ‘engaged tone’.

Therefore if you want to use this busy message you need to manually disable call waiting on your phone. The user documentation for your device should tell you how to do this.

Bria for iPhone is produced by CounterPath, the same company who produce the popular X-Lite softphone. The app is available from the iTunes App Store. SpecTronics has no affiliation with CounterPath.

Basic configuration

After you have downloaded the app, launch it. the first time you run the app it should ask you to setup a VoIP account. If this is not the first time you have started the app, go to SettingsAccount Settings and then add a new SIP – Calling account.

Enter the following credentials:

  • Display as: the name you wish to use to help you identify the account
  • Username: your seven digit extension number
  • Password: the password used to login to the extension (usually 15 characters)
  • Domain: enter sip.spectronics.co.uk
  • VM Number: enter *1

Basic Settings 1

Scroll down to the Account Advanced section and enter the following (all other settings can be left default):

  • Out. Proxy: enter nat.spectronics.co.uk:5082
  • Auth Name: your seven digit extension number

Basic Settings 2

Go back to the SIP Account and toggle Enabled to on. You should now be able to make calls by clicking on the Phone icon at the bottom of the screen.

Basic Settings 3

Troubleshooting

Client not ringing when a call is received

There have been reports that users may experience unusual behaviour on iPhones that have been updated to iOS 5 and later, namely that when a call is received the phone does not ring.

This is because the notifications centre on the iPhone is reset, disabling the call alert notification. The fix is to go to your iPhone Settings App and then Notification Centre, and enable notifications for Bria.

Troubleshooting 1

The control panel isn’t enabled by default. If you have requested that it be enabled, you can login here:

Hosting Control Panel

 

You can modify your databases by clicking the link below. Make sure you select the correct database server from the list. You can check this or your username/password by visiting your control panel or contacting us.

phpMyAdmin

  • Incoming Mail (IMAP) Server – Requires SSL
    • imap.gmail.com
    • Port: 993
    • Requires SSL: Yes
  • Outgoing Mail (SMTP) Server – Requires TLS
    • smtp.gmail.com
    • Port: 465 or 587
    • Requires SSL: Yes
    • Requires authentication: Yes
    • Use same settings as incoming mail server
  • Full Name or Display Name:
    [your name]
  • Account Name or User Name: [email protected]_domain.com
  • Email address: [email protected]_domain.com
  • Password: your Google Apps password

Alternatively, if you’re using Microsoft Outlook, you can download Google Apps Sync.

  • Incoming Mail (POP) Server – Requires SSL
    • pop.gmail.com
    • Port: 995
    • Requires SSL: Yes
  • Outgoing Mail (SMTP) Server – Requires TLS
    • smtp.gmail.com
    • Port: 465 or 587
    • Requires SSL: Yes
    • Requires authentication: Yes
    • Use same settings as incoming mail server
  • Full Name or Display Name:
    [your name]
  • Account Name or User Name: [email protected]_domain.com
  • Email address: [email protected]_domain.com
  • Password: your Google Apps password

Alternatively, if you’re using Microsoft Outlook, you can download Google Apps Sync.