Effective IT collaboration and communication strategies ensure your business growth and expansion. SpecTronics devise tailored strategies for small businesses throughout Wimbledon and South West London.
Communication and Collaboration Strategies
Technological advancements have changed not only how employees perform their jobs but also how they communicate and collaborate with each other and their customers. Besides calling and emailing, employees now rely on instant messaging, video conferencing, screen sharing, voice over IP (VOIP), mobility solutions and more.
The integration of these communication services is often referred to as unified communications. SpecTronics can help you select the right tools, provide monitoring assistance as well as creating policies governing their use.
Knowing Your Options
IT collaboration and communication tools are as diverse as the information they’re designed to handle. Email systems can be on-premises or in the cloud. Instant messaging, video conferencing and screen sharing services are available using standalone programs, cloud services or software suites. Phone services can be delivered through traditional phone carriers, cable service providers and mobile phone networks. Phone services can even be provided through Voice over IP (VoIP) systems.
If your business is established, you likely already have phone and email systems in place. With all the available options, you should not have any problems finding supplemental communication and collaboration tools that will work well in your business. You should keep in mind whether or not you to integrate your communication and collaboration systems.
Businesses often use several communication and collaboration solutions. For instance, a company might use a traditional phone carrier for phone services and Microsoft Office 365 for email, instant messaging, and video conferencing. In this situation, the two solutions run independently. Their processes and user interfaces are not integrated in any way.
If your business relies on a VOIP system for phone services, there is a way to integrate all your communication and collaboration tools. You can add a unified communications solution, which uses advanced technologies to integrate and streamline communications generated by your existing communication and collaboration systems.
The end result is being able to read your emails, check your voicemails, chat via instant messaging and attend video conferences – all from a single user interface that is accessible from a variety of devices, including smartphones, notebooks and desktop computers. Having all your communications in one place, whether you are in the office or on the road, can improve your productivity. A unified communications solution also enhances voice and video conferencing capabilities, making it easier to collaborate with other employees.
A unified communications solution can be complicated to set up. This is where our experts shine. We start by reviewing the options that make the most sense for your business. Then, we eliminate the headaches of setting up by installing and configuring it for you. We can also provide friendly training so your staff will become more productive.
Policies Governing The Use of Your Tools
SpecTronics can help you devise policies governing the use of your tools. IT Communication and collaboration systems are powerful tools. That’s why it’s important to create policies regarding conduct when using email, messaging or social media tools to protect your liability.
It’s necessary to factor in policies for a number of reasons. First, it lays down the rules that employees need to follow when using your communication tools. It gives you an opportunity to let employees know their emails can be read at any time. If you do not forewarn employees and later read their emails, they may be able to sue you for violating their privacy. It can help with legal matters if employees are caught using your email or other tools for inappropriate or illegal actions. Finally, it gives you an opportunity to cover best practices like providing guidelines on how to create a strong password and include a list of risky behaviours such as clicking links in emails from unknown senders.
Monitor and Manage the Tools
SpecTronics can remotely monitor and manage your IT collaboration and communication tools from Wimbledon. We do this through applying software updates as soon as they’re available, fixing bugs and providing enhancements. Our experienced team implement firmware updates, ensuring your systems are not exposed to security threats. We’ll also monitor the tools’ performance and make sure it’s performing at optimum efficiency.
Communicate and Collaborate with Ease
SpecTronics can help you devise policies governing the use of your tools. We implement seamless IT collaboration and communication tools, making it easier for employees to do their jobs. We’ll help you select and install new communication and collaboration tools, including setting up a unified communication solution. We provide expert advice, helping you save money and stay flexible for upgrades that align with your growth.