IT Support Packages for Businesses in Wimbledon and Surrounding Areas
What is an IT Support package?
When you have IT problems or questions, who do you contact? Most employees will turn to their managers, especially in small and midsize businesses. The managers then need to track down someone who can help, which takes them away from their responsibilities. Meanwhile, the employees become frustrated, as they wait for assistance to arrive. All in all, productivity suffers and in more serious situations, so can your business.
Many businesses choose an IT Support provider, like SpecTronics, to manage their IT systems for them with an IT Support contract, giving them all the benefits of an in-house helpdesk, without the costly overheads.
Having a reliable helpdesk can eliminate frustration and lost productivity. Experienced technicians can assist your business with technical problems so it can get back on track quickly. A support contract can vary from simple break/fix support at the lower end through to comprehensive fully managed IT services at the top that includes onsite support, 24/7 system and anti-virus monitoring, data backup and server support. At Spectronics we take care of a wide range of companies and requirements and can offer you a solution that’s as individual as you are.
What’s Included in our IT Support Packages?
|Response Times (SLA)||Startup||Business||Business Plus|
|8 Business Hour Response||✔|
|4 Business Hour Response||✔|
|2 Business Hour Response||✔|
|24/7 Systems Monitoring||✔||✔|
|Equipment Health Monitoring||✔|
|Annual Hardware Maintenance||✔|
|Account Administration||Startup||Business||Business Plus|
|Software Licence Administration||✔||✔||✔|
|Exclusive Hardware Discounts||✔||✔|
|Vendor And Third Party Management||✔||✔|
|Dedicated Account Manager||✔|
|IT Strategy Advice||✔|
|Additional Services||Startup||Business||Business Plus|
|Cloud Back Up||£||£||✔|
|Telecoms Solutions (Inc. Voip, Broadband)||£||£||£|
*London postcodes only
Great for startups and micro businesses. This support package gives you trusted cover at an affordable price that helps you to grow your business, without a compromise in service. This package comes with unlimited email support and an 8 business hour response time.
Do you want full access to our IT Helpdesk with unlimited email and telephone support? See our Business package
This is our most popular small business IT Support package. It is designed to supply the same great benefits of our Business Plus package just without the onsite support. You get full access to our London based IT helpdesk ensuring maximum uptime for your business. This choice gives you unlimited email and telephone support with a 4 business hour response time.
Do you want 24hr access to our Helpdesk and unlimited onsite support? Business Plus is our most comprehensive package.
Business Plus is a full-service support package and offers a comprehensive list of services and additional benefits which add huge value to your IT Support contract. It comes with a guaranteed 2 business hour response time and the confidence of 24/7 unlimited email, telephone and onsite support.
Talk to us today on 03333 444 110 about how we can help you streamline your IT infrastructure and maximise efficiency.