Most phones purchased directly from SpecTronics will either arrive pre-programmed or will include some time to program them remotely for you. Please be aware that if you purchase phones from a third party and require assistance configuring them, we will usually charge in accordance with our Agreement with you and this should be taken into consideration when comparing our prices with the likes of eBay and Amazon. Technically advanced users should find that the following information is all they need to program the phones themselves.
Details you need to know
Before beginning to configure your client, it is useful to have the following details to hand:
- Your seven digit extension number
- The password for your extension
- Our SIP server, sip.spectronics.co.uk
- Our proxy server, nat.spectronics.co.uk
Once you have these details to hand, access the settings or configuration area in your client.
Entering your extension number
These are the field names where you are likely to need to enter your seven digit extension number:
- Authorisation name
- User ID
SIP server details
These are the field names where you are likely to need to enter the name of our SIP server, sip.spectronics.co.uk.
- External server
- SIP server
If you are prompted for a Port, in most cases you will want to enter 5060.
If at no point you appear to be asked for SIP server details (for example, the client only asks for an authorisation name) try entering [email protected], replacing the XXXXXXX with your seven digit extension number.
Proxy server details
These are the field names where you are likely to need to enter the name of our proxy server, nat.spectronics.co.uk.
- Outbound proxy
- Proxy address
- Outbound proxy server
If you are asked to enter a Port, in most cases you will want to enter 5082. If you are not asked to enter a port number, enter the proxy server as nat.spectronics.co.uk:5082.
DTMF tones are used when you are presented with a menu and asked to select an option. If you are asked to configure this please set it to RFC2833.
VoIP over 3G
Please note that not all mobile networks support the use of VoIP over 3G, and that call quality may vary on each call. Therefore, our team are unable to support any issues you have whilst attempting to make VoIP calls over a 3G network.